Customer Service Branch Manager

3 weeks ago


Chattanooga, Tennessee, United States Graybar Full time

Job Overview:

At Graybar, we are seeking a seasoned Customer Service Branch Manager to oversee the daily operations of our branch. This role is responsible for managing a team of customer service representatives, administrative staff, and logistics personnel to ensure seamless execution of sales, financial, and service goals.

Key Responsibilities:

  • Supervise and mentor customer service, administrative, warehouse, and transportation functions
  • Staff all service and administrative functions and monitor performance of related employees
  • Implement customer-facing service solutions and e-commerce solutions
  • Set branch schedules, establish procedures, and resolve service failures
  • Collaborate with Branch Manager in managing profitability, expenses, and assets

Requirements:

  • SAP and Microsoft Office experience
  • Supervisory and leadership skills; ability to motivate and support a team
  • Problem solving and conflict resolution skills
  • 5+ years experience required
  • 2 year degree preferred

Compensation:

The estimated annual salary for this position is $95,000, based on industry standards and location. In addition to competitive pay, Graybar offers a comprehensive benefits package, including medical, dental, vision, life insurance, flexible spending accounts, disability benefits, profit sharing plans, 401(k) savings plan, paid vacation and sick days, paid holidays, community time off, predictable work schedules, employee recognition program, educational reimbursement, and career development programs.



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