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Assistant General Manager

2 months ago

Santa Clara, California, United States Sonesta International Hotels Full time
Job Summary

The Assistant General Manager (AGM) is a training position to become a General Manager for Sonesta International Hotels. This role is designed for experienced professionals who are looking to advance their careers in hotel management. As an AGM, you will be trained to take on the responsibilities of a General Manager, including overseeing hotel operations, managing staff, and driving revenue growth.

Key Responsibilities
  • Hotel Operations Management
    • Oversee the day-to-day operations of the hotel, including front desk, housekeeping, and food and beverage services.
    • Ensure that all hotel standards and policies are met, and that guest satisfaction is consistently high.
  • Staff Management
    • Supervise and train hotel staff, including front desk agents, housekeepers, and food and beverage servers.
    • Develop and implement staff training programs to improve guest satisfaction and hotel performance.
  • Revenue Growth
    • Develop and implement strategies to increase hotel revenue, including pricing, marketing, and sales initiatives.
    • Work with the sales team to identify and pursue new business opportunities.
  • Financial Management
    • Manage the hotel's budget and financial performance, including forecasting and reporting.
    • Identify areas for cost savings and implement initiatives to reduce expenses.
  • Guest Services
    • Ensure that all guest needs are met, and that guest satisfaction is consistently high.
    • Develop and implement guest service initiatives to improve guest satisfaction and loyalty.
Requirements
  • Education
    • Bachelor's degree in Hotel Administration, Business Administration, or related field.
  • Experience
    • Three years of experience in hotel management, preferably in an extended stay hotel.
  • Skills
    • Strong leadership and management skills.
    • Excellent communication and interpersonal skills.
    • Ability to analyze data and make informed decisions.
    • Experience with hotel management software and systems.
Benefits
  • Competitive Salary
    • $67,000 - $70,000 per year, depending on experience.
  • Benefits Package
    • Medical, dental, and vision insurance.
    • 401(k) retirement plan with company match.
    • Paid vacation and sick leave.
    • Hotel discounts and perks.