Front Desk Representative

2 weeks ago


Wausau, Wisconsin, United States Shaner Hotel Group Full time
Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Faro Blanco Resort & Yacht Club in Marathon, Florida.

Key Responsibilities:
  • Provide exceptional guest services, including check-in and check-out, to ensure a positive experience for our guests.
  • Process all payments and handle cash transactions according to established hotel policies and procedures.
  • Resolve guest complaints and concerns in a professional and courteous manner.
  • Generate and distribute daily reports to designated departments and personnel.
  • Collaborate with Housekeeping to resolve discrepancies on the room status report.
Requirements:
  • High school graduate or equivalent.
  • Minimum one year of customer service experience, with previous hotel experience preferred.
  • Excellent communication and interpersonal skills to effectively interact with guests, management, and co-workers.
  • Computer experience is a plus, and bilingual English/Spanish skills are highly valued.
About Us:

Shaner Hotel Group is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.



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