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ServiceNow Senior Systems Administrator
2 months ago
At Armanino, we're committed to empowering our employees to take ownership of their careers. This means you'll have the freedom to pursue challenges that align with your passions and interests, in industries that matter to you.
ServiceNow Senior Systems Administrator – Hybrid Role
(Open to Location in Any Armanino Office)
As a ServiceNow Senior Systems Administrator at Armanino, you'll play a critical role in supporting our ServiceNow platform, ensuring its optimal performance, and driving business value through advanced administration, upgrades, and technical support escalations.
Key Responsibilities:- Manage the ServiceNow platform, including advanced administration, upgrades, platform operations, application development, maintenance, and technical support escalations.
- Collaborate with teams to develop solutions and resolve support issues, ensuring seamless day-to-day support and maintenance of the ServiceNow platform.
- Adhere to existing platform governance processes for support and maintenance, ensuring compliance and best practices.
- Plan, implement, and test version and upgrades with assistance from other platform team members, ensuring a smooth transition.
- Continuously review ServiceNow modules, access, and performance to ensure system integrity and stability are at optimal levels.
- Provide recommendations on software integrations and usage to ensure the ServiceNow platform remains current and aligned with business needs.
- Develop clear and concise technical and process documentation, ensuring knowledge sharing and best practices.
- Maintain technical knowledge on current and future ServiceNow features and functionality to drive platform expansion and adoption.
- Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, and other advanced features in ServiceNow.
- Provide training to various stakeholders to aid in the adoption of the platform and reduction of incident and requests.
- Develop and use advanced scripting skills when necessary, adhering to best practices.
- Implement and maintain integrations using Web Services, JDBC, middleware, and other technologies.
- Collaborate as part of an Agile team to develop and deploy high-quality solutions with the ServiceNow platform.
- Test, document, and deploy solutions that meet business needs and industry best practices.
- Create advanced reports and dashboards as needed, providing insights and visibility into platform performance.
- Update Workspace configurations to ensure optimal performance and user experience.
- Bachelor's degree in technology, business, or related field, or equivalent work experience.
- Minimum 5 years' experience as a ServiceNow Administrator or administration of the ServiceNow platform.
- Minimum 5 years' hands-on experience with ServiceNow components, including Service Catalog, ITSM, CSM, Asset Management, Release Management, CMDB, Knowledge, and Self-service Portal.
- Experience in client-facing roles with requirements gathering, developing, and implementing information technology solutions and initiatives.
- ServiceNow System Administrator certification is required.
- Expertise with technical ServiceNow components, including business rules, client scripts, UI policies, actions, UI pages, and macros, script includes, catalog items, workflows, web services, reports, and other advanced features.
- Proficiency with SQL Query, HTML, XML, JavaScript, Jelly, jQuery, Bootstrap, and Angular JS.
- Experience and understanding of best practices with the ServiceNow Platform, Production Operations, Change Control, and Security.
- Experience in creating and managing technical documentation.
- Experience in a high-growth environment collaborating with innovative cross-functional teams and problem-solvers.
- Ability to work independently and engage in teamwork.
- Onsite in any Armanino office location 2-3 times per week is required.
Preferred:
- ServiceNow Implementer Certifications, such as ITSM, SPM, or CSM.
- ITIL certification.
Armanino LLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Armanino LLP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Armanino LLP expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino LLP's employees to perform their job duties may result in discipline up to and including discharge.
Certain states require us to disclose the pay range and benefits summary for job openings. Compensation Range for this position: $134,650 - $182,150. Compensation may vary based on skills, role, and location.
Armanino has a robust offering of benefits, including:
- Medical, dental, vision.
- Generous PTO plan.
- Flexible work arrangements.
- 401K with Profit Sharing.
- Wellness program.
- Generous parental leave.
For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.
For Individuals who would be working within the City of Los Angeles, Armanino will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To view our Consumer Notice at Collection for job applicants, please visit:
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