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Senior Customer Support Manager

2 months ago

Atlanta, Georgia, United States Faire Inc Full time

Customer Experience Team Leader

Join Faire Inc, a pioneering online platform transforming the wholesale industry. Our goal is to empower entrepreneurs and small businesses by connecting them with leading brands and independent retailers globally. We are seeking a committed and enthusiastic Customer Experience Team Leader to become part of our team.

Key Responsibilities:

  • Guide and motivate a team of customer support professionals
  • Promote a culture centered around customer satisfaction and excellence
  • Collaborate with various departments to improve customer interactions
  • Establish and track performance indicators
  • Mentor and develop team members for their professional growth
  • Work together on enhancements to internal tools

Qualifications:

  • Over 6 years of experience in operations or customer support
  • More than 4 years of experience in managing teams
  • Strong communication abilities
  • Capability to make decisions based on data analysis
  • Proven success in achieving results in high-pressure situations

Preferred Skills:

  • Experience in a fast-paced ticketing environment
  • Knowledge of marketplace customer support
  • Understanding of using KPIs for strategic business decisions

If you are dedicated to customer service and operational excellence, consider joining the dynamic team at Faire Inc.