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**Assistant General Manager

2 months ago

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Job Summary

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Resolute Road Hospitality. As a key member of our leadership team, you will be responsible for leading the operations of our hotel, ensuring exceptional guest satisfaction, and driving business growth.

Key Responsibilities

  • Lead the operations of housekeeping, maintenance, sales, and front desk departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Resolute Road Hospitality culture.
  • Ensure all departments are profitable and maintain strong working relationships.
  • Delegate authority and assign responsibility to reporting managers and supervisors; and supervise work activities of their departments.
  • Ensure direct report staff receive proper training for each position, including safety training and standard operating procedures.
  • Conduct regular department meetings.
  • Manage human resources functions of their reporting departments by controlling turnover, motivating employees, focusing on employee development and retention.
  • Respond to guest/employee requests and complaints timely, efficiently, appropriately and in a friendly manner.
  • Manage the sourcing, interviewing, culture training and ongoing development of each department, with a focus on team member satisfaction, productivity, and guest satisfaction.
  • Prepare weekly schedules for all departments.
  • Assist in creating and ensure a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
  • Participate in the sales efforts and processes at the hotel, when required.

Requirements

  • Associate degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree (required), or equivalent combination of education and experience.
  • Two to four years' experience in hospitality industry (required), five to seven years' experience (preferred).
  • Previous supervisory experience (required). Previous hotel 'brand' experience (preferred).
  • Possess advanced knowledge of hospitality industry and business management fields.
  • Basic to advanced knowledge of labor analysis and monthly financial analysis.
  • Knowledge of sales process, client base, and general market knowledge.
  • Knowledge of revenue management and ability to successfully forecast business on both short-term and long-term basis.

Skills and Intangibles

  • Proficiently speak, read, write, and comprehend the English language (required); ability to speak other languages (desired).
  • Strong written and verbal communication skills.
  • Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems (preferred).
  • Ability to work independently with minimal supervision and desire to participate as part of a team.
  • Lead by example for all team members.
  • Ability to assess/evaluate team member performance in a fair and consistent manner.
  • Ability to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches.
  • Able to work in fast paced environment.
  • Able to prioritize, organize, and manage multiple tasks.