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Contact Center Operations Manager

3 weeks ago

Boca Raton, Florida, United States Aligned Solutions Full time

**Job Description**

We are looking for an experienced Operations Manager to join our team in Boca Raton, FL. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of the Contact Center, ensuring the highest levels of customer service and operational efficiency are maintained.

The ideal candidate will have a strong background in managing large-scale contact center operations and a proven track record of driving results. You will work closely with our senior leadership team to develop and implement the strategic vision for the Contact Center, aligning with our organization's overall business goals and objectives.

**Responsibilities:**

  • Operational Oversight: Oversee the day-to-day operations of the Contact Center, ensuring the highest levels of customer service and operational efficiency are maintained.
  • Team Management: Lead, mentor, and develop a diverse team of contact center professionals, fostering a culture of excellence, accountability, and continuous improvement.

**Qualifications:**

  • Bachelor's degree in Business Administration, Management, or a related field; MBA or advanced degree preferred.
  • Minimum of 10 years of experience in contact center management, with at least 5 years in a senior leadership role.
  • Proven track record of driving operational efficiency, customer satisfaction, and revenue growth in a large-scale contact center environment.

**Estimated Salary:** $130,000 - $160,000 per year