Strategic Contact Center Director
3 days ago
**About the Role**
We are seeking an experienced Contact Center Director to lead our dynamic team in Boca Raton, FL. As a key member of our organization, you will be responsible for driving customer satisfaction, operational efficiency, and revenue growth through innovative strategies and exceptional team leadership.
The ideal candidate will have a strong background in managing large-scale contact center operations and a proven track record of driving results. You will work closely with our senior leadership team to develop and implement the strategic vision for the Contact Center, aligning with our organization's overall business goals and objectives.
**Key Responsibilities:**
- Strategic Leadership: Develop and implement the strategic vision for the Contact Center, ensuring alignment with our organization's overall business goals and objectives.
- Operational Management: Oversee the day-to-day operations of the Contact Center, ensuring the highest levels of customer service and operational efficiency are maintained.
- Team Leadership: Lead, mentor, and develop a diverse team of contact center professionals, fostering a culture of excellence, accountability, and continuous improvement.
**Requirements:**
- Bachelor's degree in Business Administration, Management, or a related field; MBA or advanced degree preferred.
- Minimum of 10 years of experience in contact center management, with at least 5 years in a senior leadership role.
- Proven track record of driving operational efficiency, customer satisfaction, and revenue growth in a large-scale contact center environment.
**Salary:** $120,000 - $150,000 per year
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