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Service Operations Supervisor

1 month ago

Madison Heights, Michigan, United States Micro Center Full time
Service Operations Supervisor

Micro Center is seeking a highly motivated and experienced Service Operations Supervisor to join our team. As a key member of our Computer Service Repair and Knowledge Bar team, you will be responsible for leading the operational aspects, goals, and metrics of the Computer Service Repair Department.

Key Responsibilities:
  • Provide leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates.
  • Ensure parts orders and returns are executed accurately and within timeframes specified and store stock quality control.
  • Manage inventory turns, obsolescence, and markdowns with Service Purchasing.
  • Ensure customer service standards are met and difficult customer situations are handled courteously and professionally.
  • Drive performance of the Service Department to meet or exceed established focus goals for customer satisfaction, productivity, income, and operational efficiency.
  • Manage vendor relationships and create vendor P&Ls.
  • Participate in staffing, orientation, and training activities in the store.
  • Assist with scheduling to ensure proper coverage.
  • Maintain the technical certification level of the shop to ensure proper service and repair of products.
  • Responsible for the look and feel of the parts room and any facility maintenance of the Service Department.
Requirements:
  • High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred.
  • At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire.
  • Excellent communication and language skills, with the ability to communicate professionally and handle multiple customers and projects at once.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • Ability to apply concepts of basic algebra.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to carry out instructions furnished in written, verbal or diagram form.
  • Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs.
  • Ability to stand for prolonged periods.
Benefits:
  • Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates
  • 401K Plan with Company Match
  • Paid Time Off
  • Employee Discount that includes a Friends & Family Discount Program
  • Tuition Reimbursement & Education Discounts
  • Esteemed Vendor & Company Job Training
  • Career Advancement Opportunities

Micro Center is an Equal Opportunity Employer.