Assistant Service Operations Manager

3 weeks ago

Madison Heights, Michigan, United States Rivian Full time
About Rivian

Rivian is a pioneering company on a mission to keep the world adventurous forever. This mission encompasses the development of emissions-free Electric Adventure Vehicles and the attraction of curious, courageous individuals who share our passion.

As a company, we challenge conventional norms, constantly seeking innovative solutions to complex problems. Our diverse team is united by a love for the outdoors and a commitment to protecting it for future generations.

Role Summary

The Assistant Service Operations Manager is a key role that requires an experienced professional with high levels of energy and initiative. The ideal candidate will possess a working knowledge of service processes, a strong bias for action, and the ability to collaborate effectively with cross-functional teams.

To succeed in this role, the candidate must have a customer-first approach, be highly adaptable, and thrive in ambiguous situations. They should be capable of tackling challenges with a creative and open mindset and subscribe to the core principles of servant leadership.

Responsibilities
  1. Partner with the Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded.
  2. Have a thorough understanding of budget expectations and manage cost centers accordingly.
  3. Lead and manage all local operations with a hands-on mindset and servant leadership.
  4. Manage and be accountable for high-value inventory reconciliation.
  5. Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams.
  6. Work in partnership with cross-functional teams to implement and continuously improve field service operations.
  7. Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties.
  8. Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors.
  9. Fills in for the Service Operations Manager in their absence.
  10. Build a Rivian culture that is inclusive and maintains high levels of team morale.
  11. Responsible for ensuring adherence to high standards of safety, cleanliness, and organization.
Qualifications
  • 6+ years of related work experience in automotive, OEM, Tier 1, or related technical fields.
  • Bachelor's degree or equivalent work experience.
  • Ability to have a direct impact on scalability in a complex organization.
  • Effectively manage onsite and remote service teams and drive people performance.
  • Excellent verbal and written communication skills.
  • Detail-oriented with strong analytical and interpersonal skills.
  • Outstanding planning and organizational skills with a focus on operational excellence.
  • Demonstrated high-level administrative experience, including advanced computer skills (Microsoft Office).
  • Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact.
  • Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines.
  • Knowledge of automotive equipment and servicing methods.
  • Automotive technical and repair knowledge skills preferred.
  • Able and flexible to travel as needed.
  • Experience working in start-up environments preferred.
  • Experience in leading automotive or high-tech team-orientated, fast-paced work environments.
  • Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational, and Visual Management standards preferred.
  • Must possess a valid driver's license and clean driving record.
  • No driving-related suspensions or revocation.

  • Service Operations Supervisor

    4 weeks ago

    Madison Heights, Michigan, United States Micro Center Full time

    Service Operations SupervisorMicro Center is seeking a highly motivated and experienced Service Operations Supervisor to join our team. As a key member of our Computer Service Repair and Knowledge Bar team, you will be responsible for leading the operational aspects, goals, and metrics of the Computer Service Repair Department.Key Responsibilities:Provide...

  • Restaurant Operations Manager

    4 weeks ago

    Madison Heights, Michigan, United States Dairy Queen Full time

    Restaurant Operations ManagerWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Dairy Queen. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, including managing inventory, controlling costs, and maintaining high standards of quality and customer...

  • Restaurant Operations Manager

    3 weeks ago

    Madison Heights, Michigan, United States Dairy Queen Full time

    Restaurant Operations ManagerWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Dairy Queen. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, including managing inventory, controlling costs, and maintaining high standards of quality and customer...

  • Restaurant Operations Manager

    4 weeks ago

    Madison Heights, Michigan, United States KENTUCKY FRIED CHICKEN Full time

    Unlock Your Potential as a Restaurant LeaderAre you a natural leader looking to take your career to the next level? Do you have a passion for delivering exceptional customer experiences and driving business growth? We're seeking a talented and dedicated Assistant Restaurant Manager to join our team at KFC!What You'll Do:Collaborate with the Restaurant...

  • Pharmacy Operations Manager

    3 weeks ago

    Madison Heights, Michigan, United States Walgreens Full time

    Job SummaryAs a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of our pharmacy department. This includes managing pharmacy workflow, supervising pharmacy technicians, and ensuring compliance with company policies and regulations. You will also be responsible for developing and implementing processes...

  • Pharmacy Operations Manager

    4 weeks ago

    Madison Heights, Michigan, United States Walgreens Full time

    Job Summary:As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. This role requires a strong leader who can manage a team of pharmacy technicians, supervise pharmacy cashiers, and work closely with pharmacists to ensure...

  • Hotel Operations Manager

    3 weeks ago

    Madison Heights, Michigan, United States Concord Hospitality Full time

    Concord Hospitality is seeking a seasoned hotel leader to spearhead the new WoodSpring Suites opening in Jacksonville - Madison Heights, Michigan.The Ideal Candidate:Results-driven, detail-oriented, and adept at leading a high-performing team of hospitality professionals.Effective in hiring, mentoring, and guiding a team towards outstanding results.Versed in...

  • Hotel Operations Manager

    3 weeks ago

    Madison Heights, Michigan, United States Concord Hospitality Full time

    Hotel Operations Manager OpportunityConcord Hospitality is seeking an experienced hotel leader to manage the new WoodSpring Suites opening in Jacksonville - Madison Heights, Michigan. The ideal candidate will be organized, detail-oriented, and able to lead a winning team of passionate and service-driven hospitality professionals. Key responsibilities include...

  • Restaurant Operations Manager

    3 weeks ago

    Madison Heights, Michigan, United States Pizza Hut Full time

    As the General Manager of a Pizza Hut restaurant, you will be responsible for overseeing the day-to-day operations and ensuring customer satisfaction, team member satisfaction, and maximizing profits.Key ResponsibilitiesProvide overall leadership and direction to the restaurant team.Manage human resources functions, including performance management,...

  • Administrative Assistant for Construction Operations

    3 weeks ago

    Madison Heights, Michigan, United States Turner Brooks Inc Full time

    Job DescriptionTurner Brooks Inc is seeking a highly organized and detail-focused Office Assistant to ensure efficient operation of the office and support the company through various tasks. This person should be an effective communicator with the ability to handle multiple tasks simultaneously with accuracy and efficiency.Responsibilities:Perform general...

  • Assistant Branch Manager

    4 weeks ago

    Sterling Heights, Michigan, United States Michigan Schools and Government Credit Union Full time

    Job SummaryWe are seeking a highly motivated and experienced Assistant Branch Manager to join our team at Michigan Schools and Government Credit Union. As a key member of our branch management team, you will be responsible for leading and managing sales and service operations to ensure the financial objectives, strategic goals, and institutional growth are...

  • Pharmacy Operations Manager

    3 weeks ago

    Madison Heights, Michigan, United States Walgreens Full time

    Job Summary:The Pharmacy Operations Manager is responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. This role involves supervising pharmacy technicians and cashiers, managing inventory, and maintaining compliance with company policies and regulations.Key...

  • Food Operations Manager

    4 weeks ago

    Madison Heights, Michigan, United States Meijer Full time

    Job SummaryAs a key member of our Meijer team, the Fresh Food Lead is responsible for providing direction and guidance to their department. This includes planning, guiding, and empowering team members to ensure the day-to-day operation of the department runs smoothly. The ideal candidate will set an example for their team by modeling exceptional customer...

  • Shipping Operations Manager

    4 weeks ago

    Madison Heights, Michigan, United States Douglas Dynamics Full time

    About UsDouglas Dynamics is a leading manufacturer and upfitter of work truck attachments and equipment in North America. We prioritize our employees and culture, recognizing their importance to the company's success. Our team environment fosters growth, improvement, and engagement, allowing individuals to advance professionally and personally.Our MissionWe...

  • Packaging Operations Manager

    3 weeks ago

    Madison Heights, Michigan, United States Kar Nut Products Co Full time

    Job OverviewWe are seeking a highly skilled Production Supervisor to join our team at Kar's Nuts in Madison Heights, MI. As a key member of our packaging room operations, you will be responsible for providing direct supervision, training, and guidance to hourly manufacturing employees.Your primary focus will be on ensuring the safe operation of daily...

  • Manufacturing Operations Manager

    4 weeks ago

    Madison Heights, Michigan, United States Douglas Dynamics Full time

    About UsDouglas Dynamics is a leading manufacturer and upfitter of work truck attachments and equipment in North America. Our company values its employees and culture, recognizing that they are essential to serving our customers. We strive to create a work environment where individuals can succeed professionally and personally.Job SummaryWe are seeking a...

  • Operations Supervisor

    4 weeks ago

    Sterling Heights, Michigan, United States Triumph Financial Full time

    Operations Supervisor Job SummaryAs an Operations Supervisor at TBK Bank, a member of the Triumph Financial portfolio of brands, you will play a key role in ensuring the efficient daily operation of the bank branch and staff. You will work closely with the Branch Manager to provide support and guidance to staff, promoting an environment of operational...

  • Nurse (Community Health) - Indian Health Service

    4 weeks ago

    Madison Heights, Michigan, United States Indian Health Service Full time

    Job SummaryThis position is located within the Monacan Health Center in Madison Heights, VA. The purpose of the position is to provide comprehensive nursing service to individuals, families, and communities within the geographical area. Services are provided to all age groups with a focus on health promotion and disease prevention.ResponsibilitiesProvide...

  • Operations Supervisor

    4 weeks ago

    Sterling Heights, Michigan, United States Triumph Financial Full time

    Job Title: Operations SupervisorAt Triumph Financial, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities.We accomplish this by working together, because at the end of the day, we stand for helping the people and businesses in our communities succeed.We thrive...

  • Operations Manager

    4 weeks ago

    Sterling Heights, Michigan, United States CVS Health Full time

    Operations Manager Job DescriptionCVS Health is seeking an experienced Operations Manager to join our team. As a key member of the Store Management team, you will drive store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.Key Responsibilities:Lead and manage a high-performing store team...