Shift Supervisor

3 weeks ago

Sterling Heights, Michigan, United States AutoZone Full time

AutoZone is seeking a highly skilled Shift Supervisor to assist the Store Manager in leading company initiatives and ensuring maximum productivity. The ideal candidate will have excellent communication and decision-making skills, with the ability to drive customer service and motivate team members to provide a WOW customer experience.

The Shift Supervisor will be responsible for supervising, training, and developing store personnel, as well as assuming responsibility for the store operation and commercial department in the absence of the Store Manager. This role requires strong leadership skills, with the ability to delegate tasks and ensure store merchandising tasks are completed in a timely manner.

The successful candidate will have a high school diploma or equivalent, with ASE certification preferred. They will also demonstrate a high level of integrity, excellent communication and decision-making skills, and the ability to drive customer service.

AutoZone offers a competitive pay and paid time off, as well as unrivaled company culture, medical, dental, vision, life, and short- and long-term disability insurance options. The company also offers Health Savings and Flexible Spending Accounts with wellness rewards, exclusive discounts and perks, and opportunities for career growth and tuition reimbursement.

As a Shift Supervisor at AutoZone, you will have the opportunity to work in a fast-paced retail environment, with a focus on delivering exceptional customer service and driving sales. If you are a motivated and results-driven individual with excellent leadership skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Supervise, train, and develop store personnel
  • Assume responsibility for the store operation and commercial department
  • Delegate tasks and ensure store merchandising tasks are completed in a timely manner
  • Operate cash registers and follow established cash handling duties
  • Ensure all company policies and loss prevention procedures are followed
  • Utilize ZNET to help customers locate merchandise or find suitable alternatives
  • Maintain a safe working environment and ensure AutoZoners are implementing safety practices
  • Monitor cash flow, inventory, and security control
  • Maintain sales productivity, store appearance, and merchandising standards
  • Conduct and review all opening and closing procedures
  • Manage emergency situations and conduct proper emergency procedures
  • Follow proper accident procedures
  • Provide feedback regarding AutoZoner performance to the Store Manager
  • Assist with monitoring and managing all activities related to Risk & Safety Management
  • Address customer concerns and resolve them with a goal of turning a complaint into a compliment
  • Process returns and effectively manage inventory
  • Communicate AutoZoner issues and concerns to the Store Manager in a timely and confidential manner
  • Motivate AutoZoners to provide WOW customer service, enhance productivity level, and market products to enhance sales and profits

Requirements:

  • High school diploma or equivalent
  • ASE certification preferred
  • Excellent communication and decision-making skills
  • Ability to drive customer service
  • Benefits at AutoZone

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