Volunteer Services Training Coordinator

3 weeks ago


Denver, Colorado, United States Dumb Friends League Full time

Are you passionate about animal welfare and have a desire to make a difference? The Dumb Friends League is seeking a dedicated individual to facilitate the onboarding and training process for new volunteers. This role is responsible for coordinating the League's community service volunteer program, ensuring a seamless experience for all participants.

Purpose of Position:

Coordinate the onboarding process for new volunteers, including scheduling and communication. Lead and/or support monthly group trainings, updating and revising training resources as necessary. Evaluate training content annually to ensure accuracy and comprehensiveness.

Responsibilities:

  • Facilitate onboarding process for new volunteers
  • Maintain schedules and general communications for all onboarding activities
  • Lead and/or support multiple monthly group trainings
  • Update and revise training resources as necessary
  • Annually evaluate training content to ensure accuracy and comprehensiveness
  • Coordinate community service volunteer program, including processing applications, running background checks, and managing communications
  • Manage all aspects of Summer Teen Program, including recruitment, training, communications, and reporting
  • Work closely with department leadership in planning tasks and supervising community service volunteers
  • Interview prospective volunteers and assign them to areas of interest
  • Assist in the development of new trainings
  • Resolve volunteer issues as they arise
  • Assist current and prospective volunteers as needed throughout the day while providing excellent customer service

Competencies:

  • Integrity and Ethics
  • Adapting to Change and Ambiguity
  • Customer and Community Focus
  • Emotional Intelligence
  • Excellence
  • People Development
  • Conflict Management
  • Innovation
  • Supervisory or Managerial Responsibility

Work Conditions and Physical Requirements:

This position performs work primarily in an office setting. Prolonged periods of sitting and repetitive motion may be required. May work in an area with high noise levels. Potentially subject to animal bites and scratches. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Occasional lifting with reasonable accommodation.



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