Night Supervisor

2 days ago


Sunnyvale, California, United States ABM Industries Full time
Job Summary

The Night Supervisor will be responsible for the overall supervision of the janitorial staff to a large project or a group of accounts making up a District at a branch. This role requires strong leadership and communication skills to ensure the highest level of customer satisfaction and quality of service.

Key Responsibilities

  • Maintain assigned accounts to customer cleaning specifications.
  • Train janitorial staff in proper ABM cleaning techniques and safe practices.
  • Work with Branch Manager and District Manager to ensure proper safety and HR training has been provided for all employees.
  • Assist in ordering cleaning and/or paper supplies for each account.
  • Respond to customer issues as necessary or as directed by Branch Manager and District Manager.
  • Submit employee timecards/LMS records to ensure proper wage payment to employee.
  • Submit employee complete time off request forms to ensure proper benefit payment to employee.
  • Assist in development of replacement for all lead leadership positions.
  • Lead a team of cleaners engaged in performing custodial work; provide clear direction, training and assistance to employees; coordinates daily work activities not limited to periodic schedules: organize, prioritize and assign work, monitors status of work, inspects completed work and troubleshoots problem situations.

Requirements

  • Maintain each account with budgeted labor each month to control costs.
  • Meet with the building managers and tenants on a daily basis to take requests, work orders, special job, and answer questions.
  • Perform quality control inspections of each account to include Safety and HR reporting, plus LMS reporting.
  • Contribute to district/branch financial performance by aggressively seeking tag, sale opportunities; report them to District Manager and Branch Manager.
  • Provide an environment that will allow subordinates to grow and develop skills for future advancement.
  • Lead by example: adhere to branch, corporate, division and region policies.
  • Provide support and leadership in special projects/initiatives as directed by the District or Branch Manager.
  • Where applicable; maintain working relationship with labor unions.
  • Review the scope of work and maintain the periodic schedule for each account, including all tag work.
  • Complete and return all paperwork to the District Manager daily.

Benefits

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members.

Requirements

  • Complete and return all Human Resource paperwork on time and according to procedures.

Requirements

  • Reports to the building management of all building needs such as late-night requests and repairs needed.
  • Creates proposals and quotes for special jobs requested by tenants, including getting their approvals in writing.
  • Schedule all projects, periodic and special work utilizing excel spread sheets created for each BU# and validate all control quality points.
  • Schedule vacation and holidays for all employees and assure replacements are screened and trained.
  • Inspect all cleaning operations, ensure quality levels are being met.
  • Participate in all aspects of new employee orientation including all the site training. This includes safety, facility rules, procedures, new cleaning techniques, and equipment usage, service and chemical use.
  • Manage all faces of the work order process.
  • Closely work with all building departments.
  • Coordinate shift operations to ensure coverage and completion.
  • Order supplies, chemicals, equipment, parts and uniforms for all employees.
  • Respond to all emergency requests, e-mails and phone calls.

Equal Employment Opportunity

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation) California Consumers Notice.
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