Customer Service Team Lead

3 weeks ago


Plainfield, New Jersey, United States Rainbow Shops - Corp Full time
Job Overview

Rainbow Shops - Corp is seeking an experienced Store Assistant Manager to oversee store operations and lead a team of retail sales workers. This role offers opportunities for growth and development in a fast-paced environment.

Key Responsibilities:

  • Supervise and Train Team Members: Oversee daily store activities, adjust schedules as needed, and provide training to ensure high-quality customer service.
  • Drive Sales Growth: Analyze sales trends, develop strategies to increase revenue, and track progress.
  • Excellent Communication Skills: Resolve customer complaints, respond to inquiries, and maintain a positive store atmosphere.
  • Strong Leadership Qualities: Foster a collaborative work environment, promote teamwork, and encourage employee growth and development.
Requirements

To succeed in this role, you will need:

  • A strong background in retail or customer service, with previous supervisory experience.
  • The ability to thrive in a fast-paced environment, adapting to changing circumstances and priorities.
  • Exceptional written and verbal communication skills, with the ability to build rapport with customers and colleagues.
  • Strong leadership qualities, with a focus on employee development and growth.
What We Offer

In return for your expertise, we offer:

  • A competitive salary range of $65,000 - $85,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and weekly pay.
  • The opportunity to work in a dynamic, rapidly growing organization with a strong commitment to employee development and career advancement.
  • A supportive team environment, with a focus on collaboration and mutual respect.


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