Payment Solutions Advisor

6 days ago


Chicago, Illinois, United States Stripe Full time

About Stripe

Stripe is a leading financial infrastructure platform for businesses of all sizes. Our mission is to increase the GDP of the internet by providing a seamless and secure payment experience for our customers.

About the Team

Our Customer Success team is responsible for driving revenue growth across our customer base by providing exceptional support and guidance. We're looking for a highly motivated and analytical Customer Success Manager to join our team and help us achieve our goals.

Job Summary

We're seeking a seasoned professional with a strong background in customer-facing roles, preferably in a technical product environment. The ideal candidate will have a proven track record of leading technical conversations, persuading others to take action, and driving business growth.

Key Responsibilities

  • Manage a book of customers in the Commercial segment to ensure their success and growth on Stripe.
  • Develop and execute processes to operate at scale with users across the Commercial segment.
  • Collaborate with sales, partner managers, and operations teams to engage customers in product, payment, technical, and risk conversations.
  • Monitor customer health and implement proactive interventions to prevent issues and escalations.

Requirements

  • 5+ years of experience in a client-facing role, preferably in customer success, consulting, financial services, account management, or sales.
  • Strong business sense and ability to understand the drivers and strategy of our customers' businesses.
  • Track record of leading technical conversations and persuading others to take action.
  • Strong analytical skills and ability to navigate data and people to find answers.
  • Strong operating rigor, including organizational and time management skills.
  • Strong business presence and presentation skills.
  • Able to work well with a wide range of people, both internally and externally.

What We Offer

At Stripe, we offer a competitive salary range of $124,900 - $187,400, depending on location and experience. We also offer equity, company bonus or sales commissions/bonuses, 401(k) plan, medical, dental, and vision benefits, and wellness stipends.

Hybrid Work at Stripe

We offer a hybrid work model that allows our team members to balance in-person collaboration and learning with flexibility and work-life balance.


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