Patient Care Support Specialist

2 weeks ago


Edgewood, Maryland, United States Regional Women's Health Group Full time

Position Title: Patient Service Representative

Job Category: none

Requisition Number: PATIE004387

Job Overview:

Regional Women's Health Group is seeking a dedicated Patient Service Representative to join our team. This role is essential in ensuring a welcoming environment for our patients and supporting our medical staff. The position is structured for a full-time commitment, operating Monday through Friday, with a total of 35 hours per week.

Key Responsibilities:

  • Answer telephone inquiries promptly and professionally, managing messages received through the answering service.
  • Welcome patients and visitors, guiding them to the appropriate areas and assisting with their needs.
  • Communicate financial obligations to patients and accurately collect copayments as necessary.
  • Conduct registration tasks for both new and returning patients.
  • Schedule patient appointments according to established guidelines and finalize the previous day's patient schedules.
  • Uphold patient confidentiality and adhere to HIPAA regulations.
  • Follow infection control and safety protocols diligently.
  • Perform additional duties as assigned.

Qualifications:

The ideal candidate will possess the ability to:

  • Adapt to evolving priorities and business requirements.
  • Maintain composure in a dynamic environment.
  • Deliver exceptional customer service.
  • Collaborate effectively within a team setting.
  • Commit to a full-time work schedule.

Benefits:

We offer a comprehensive benefits package that includes:

  • Eligibility for benefits starting the first of the month following hire.
  • Immediate 401(k) matching contributions with no vesting period.
  • Generous paid time off, including additional time for community service.
  • Multiple medical insurance plans to suit your needs, starting as low as $15 per pay period.
  • Access to healthcare services through our providers at minimal cost.
  • Company-paid life insurance and short- and long-term disability coverage.
  • Free counseling services for employees and their families.
  • Additional insurance options, including dental, vision, and more.

Join us in providing exceptional care and support to our patients in a rewarding healthcare environment.



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