Front Desk Clerk-Part-Time-Overnight

2 weeks ago

Mobile, United States PCH Hotels and Resorts Full time

At Renaissance Riverview Plaza Hotel, we pride ourselves on delivering unparalleled service in a beautiful environment. Our hotel is full of warmth, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.

Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:

* Health, Dental, Vision and Life Insurance including FSA and HSA options
* Short and Long-Term Disability
* Paid holidays, Vacations, PTO and Sick Leave.
* 401k with matching
* Tuition Reimbursement
* Hotel and Food and Beverage Discounts

And much more

Description:

As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.

* Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
* Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
* Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
* Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
* Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
* Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
* Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.

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