Cyber Security Training Professional
4 weeks ago
Cyberbit Range is the leading cyber-security training platform for professionals, serving Fortune 500 companies, universities, governments, and militaries globally.
We are seeking a highly skilled Cyber Trainer with expertise in SaaS technologies and training. This individual will play a crucial role in accelerating customer retention and upsell initiatives.
The ideal candidate will be a self-starter who excels in a fast-paced startup environment and thrives on working with revolutionary technology.
Responsibilities include:
- Achieving mastery of Cyberbit technologies
- Conducting training sessions for SOC teams and individuals as part of new customers' onboarding process
- Understanding customers' business needs and helping them succeed through training and customized paths
- Communicating with customers, analyzing health metrics, running NPS, and gathering feedback
- Using exceptional written and oral communication skills to support customers and the customer success team in product Q&A, demonstrations, and training exercises
- Effectively positioning new product releases and features to customers
- Improving and developing technical documentation and capturing requested features and providing feedback to various teams
Requirements include:
- At least 3 years' experience in technical training or customer success management in a SaaS organization
- Cybersecurity knowledge and familiarity with security operations, methodologies, and products
- Proven track record in delivering great value to customers
- Excellent written, verbal, and interpersonal communication skills
- Ability to plan, multi-task, and manage time effectively
- Works in a systematic and orderly fashion, able to dive deeply into detail
- Post-sales support experience is a strong advantage
About Cyberbit: We deploy real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools.
Candidates should have a proven ability to deliver results, work collaboratively, and thrive in a dynamic environment. Estimated salary is $90,000 - $120,000 annually.
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