Cyber Security Training and Support Specialist

6 days ago


Dallas, Texas, United States Cyberbit Full time

About the Role

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Cyberbit is seeking a highly skilled Cyber Trainer to join our team. As a customer-focused professional, you will play a key role in accelerating our customers' retention and upsell initiatives.

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Key Responsibilities

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  • Mastery of Cyberbit technologies">
  • Conduct cyber Range training for SOC teams and individuals as part of new customers' onboarding process">
  • Understanding our customers' business needs and helping them succeed by means of training and building customized training paths.">
  • Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS, and gather other feedback.">
  • Use exceptional written and oral communication skills to support our customers and customer success team in Range product Q&A, demonstration, and training exercises.">
  • Effectively position new product releases and features to customers">
  • Improve and develop product technical documentation as well as capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering, and Marketing teams">
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Requirements

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  • At least 3 years' experience in a technical training">
  • Customer Success Management in a SaaS organization – A strong advantage">
  • Cybersecurity knowledge and familiarity with security operations, methodologies, and products – Strong advantage">
  • Proven track record in delivering great value to customers.">
  • Ability to plan, multi-task, and manage time effectively">
  • Excellent written, verbal, and interpersonal communication skills">
  • Works in a systematic and orderly fashion, able to dive deeply into detail">
  • Post-sales support experience- a strong Advantage">
  • EC-Council | Certified Incident Handler / Certified Security Analyst – a strong advantage">
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About Cyberbit

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Cyberbit Range is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. It deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques.

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The estimated salary for this role is $80,000 - $110,000 per year, depending on location and experience.



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