Customer Service Advocate
5 days ago
At ANDON SPECIALTIES, INC., we are committed to delivering value in all we do through our people, products, and services.
OverviewWe are currently searching for a Customer Care Representative to join our team in Houston, TX. As a national leading manufacturer's representative/distributor of process automation, analytical, and fluid handling solutions, we offer competitive compensation, medical, dental, vision insurance, generous PTO, 401K program with company contributions, and more.
Job DescriptionThis is an on-site opportunity where you will work at our corporate office located on 2720 Reed Road, Ste. 280, Houston, TX 77051. The ideal candidate will have:
- Bachelor's degree preferred or equivalent relevant work experience, i.e. previous experience in Prophet21 (CRM)
- Customer service/order management experience in an industrial environment
Your primary responsibilities will include:
- Supporting the generation of repeat sales by exceeding customer requirements and expectations
- Proactively contacting customers following sales to ensure ongoing customer satisfaction and resolve any complaints
- Achieving and maintaining strong relationships with customers, vendors, and Andon sales team
- Responding to email and telephone requests for customer purchase order entry, order changes, drop-ship order status updates and expedite requests in a timely manner
- Using Prophet21 (CRM) to enter, maintain, update, and communicate sales order, customer, and vendor information
- Proactively notifying customers of estimated and scheduled delivery dates and any subsequent changes and working closely with the Principal or Vendor to expedite deliveries of scheduled shipments
- Ensuring all sales orders are on time and expediting the process when needed
The estimated salary for this position is $55,000 - $65,000 per year, depending on experience. We also offer competitive benefits, including medical, dental, vision insurance, generous PTO, and a 401K program with company contributions.
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