Customer Service Representative II
7 days ago
As a Customer Service Representative II at SunWest Federal Credit Union, you will play a vital role in providing exceptional member service to our valued customers. This position requires a professional and timely manner in managing a variety of member service calls, ensuring that our members receive the highest level of service and support.
Key Responsibilities- Member Service: Respond to member inquiries, concerns, or complaints in a prompt and professional manner.
- Research and Resolution: Conduct research to resolve discrepancies and review the need for any fee adjustments.
- Merchant Verification: Complete merchant verifications to ensure accurate and secure transactions.
- Account Management: Complete stop payment and loan revision requests, as well as surepay and bank transfer forms for the accounting department.
- Financial Education: Educate members on SunWest's products and services to facilitate the financial security of our members.
- Technical Support: Provide and assist with online help for password resets, surepay, and bank transfer forms as needed.
- Account Resolution: Resolve member questions regarding accounts, orders, and payments.
- Reporting: Complete weekly information center reports accurately and promptly.
- Compliance: Uphold the compliance requirements of all related federal regulations, including the Bank Secrecy Act and Anti-Money Laundering policies and procedures.
- Education: High School graduate or equivalent.
- Experience: Minimum two years' experience as a SunWest TSR with a required performance appraisal rating of 'meets expectations'. Valid driver's license required.
- Skills: General knowledge of Credit Union policies and procedures, basic understanding of Credit Union products and services, excellent computer efficiency (MS Office/Word/Excel and Outlook), and ability to operate PC and other computer systems and software.
SunWest Federal Credit Union was founded on the belief that financial institutions should exist to serve. Our original founders knew then what a lot of bankers still don't understand. Financial institutions should help people, not take advantage of them. That's why 12 telephone workers came together in 1937 to create a financial cooperative with one goal in mind – to help people thrive financially so they can excel personally.
-
Customer Service Representative
1 week ago
Peoria, Illinois, United States Allstate - Seng Sophanavong Agency Full timeExciting Office Management Position at Allstate - Seng Sophanavong AgencyWe are seeking a highly motivated and experienced professional to join our team as a Customer Service Representative. The ideal candidate will have a strong background in property and casualty insurance, with a proven track record of delivering exceptional customer service.The...
-
Customer Service Representative
4 days ago
Peoria, Illinois, United States Renewal By Andersen Full timeJob DetailsResponsibilities and Duties:• Set appointments via inbound and outbound calls, while tracking same-day appointments, confirmations, and cancellations.• Average 20-25 calls per hour.• Must be able to type at a rate of 30-45 WPM.• Provide exceptional service at all times.• Maintain a positive attitude in all internal and external...
-
Customer Service Representative
4 days ago
Peoria, Illinois, United States Path Engineering Full timeJob SummaryAs a Customer Service Representative at Path Engineering, you will play a vital role in delivering exceptional customer experiences. Your primary responsibilities will include:Order Management: Enter and verify orders in our computer system, collaborate with the shipping department as needed, and maintain accurate records.Customer Communication:...
-
Customer Service Sales Representative
1 week ago
Peoria, Illinois, United States PCRK Group Full timeJob OverviewPCRK Group is on the lookout for both Full & Part Time Customer Service Sales Representatives.We are offering opportunities for entry-level Sales roles that will play a crucial part in expanding our business through memberships, services, and retail sales. If you are enthusiastic about sales and eager to develop your skills in a fulfilling...
-
Customer Service Representative
3 hours ago
Peoria, Illinois, United States CEFCU Full timeJob Summary:CEFCU is seeking a highly skilled and customer-focused individual to join our Member Service Team. As a Customer Service Representative, you will play a critical role in providing exceptional service to our members, resolving their inquiries, and promoting our products and services.Key Responsibilities:Member Service: Provide professional,...
-
Customer Service Representative
2 hours ago
East Peoria, Illinois, United States Genuine Parts Company Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Genuine Parts Company. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring customer satisfaction through accurate and timely order fulfillment.Key Responsibilities: Process customer orders accurately...
-
Customer Service Representative
2 weeks ago
Peoria, Illinois, United States PNC Financial Services Group Full timeJob DescriptionJob ProfilePosition OverviewAt PNC Financial Services Group, our employees are our most valuable asset and key to our success in the financial sector. We are committed to providing an outstanding experience for our clients. Our collaborative environment promotes an inclusive culture where every team member feels appreciated, valued, and...
-
Sales and Customer Service Representative
5 days ago
Peoria, Illinois, United States Massage Envy Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and driving sales growth.Key ResponsibilitiesProvide outstanding customer service and ensure a...
-
Customer Service Representative
4 days ago
Peoria, Illinois, United States GFL USA Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GFL USA. As a key member of our sales and support team, you will play a critical role in promoting our solid waste services to businesses and industrial establishments.Key ResponsibilitiesProvide Exceptional Customer Service: Respond to...
-
Customer Service Representative
4 days ago
East Peoria, Illinois, United States Cabela's Full timeJob SummaryThe Customer Service Outfitter is a key member of our team, responsible for providing exceptional customer service and promoting the benefits of becoming a CLUB Member. This role requires a strong commitment to customer satisfaction, product knowledge, and sales skills.Key ResponsibilitiesProvide world-class customer service, ensuring a pleasant...
-
Loss Prevention Customer Service Representative
2 weeks ago
Peoria, Illinois, United States Marshalls Full timePosition Overview:As a Loss Prevention Customer Service Representative, you will play a crucial role in enhancing the shopping experience for our customers. Your responsibilities will include:Customer Engagement: Demonstrating exemplary customer service skills to foster a welcoming environment for all shoppers.Store Culture: Upholding a positive atmosphere...
-
Customer Service Representative
4 days ago
Peoria, Illinois, United States Jeff Burtis - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will play a vital role in helping our customers manage the risks of everyday life, recover from the unexpected, and realize their...
-
Customer Service Representative
7 days ago
Peoria, Illinois, United States BAJCO - AZ Full timeJob SummaryThe Customer Service Representative - Food Service Professional performs assigned workstation duties to ensure quality products and service are delivered to our customers meeting BAJCO - AZ standards. Comply with BAJCO - AZ uniform, appearance, and operations standards as defined in the Operations Manual, Team Member Handbook, and with federal,...
-
Customer Service Representative
1 week ago
Peoria, Illinois, United States Massage Envy Full timeAbout the CompanyMassage Envy is a leading wellness franchise providing massage, stretch, and skin care services. The brand is built upon the belief that regular massage, stretch, and facials are integral components of whole-body wellness and keep your body working.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team...
-
Customer Service Representative
4 days ago
Peoria, Illinois, United States Lowe's Full time**Job Summary**We are seeking a skilled and customer-focused Part Time Sales Associate to join our team at Lowe's. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Assist customers with their shopping needs, answering...
-
Customer Service Representative
2 days ago
Peoria, Illinois, United States Peoria Ford Full timeJob SummaryWe are seeking a highly skilled and enthusiastic Front Desk Receptionist to join our team at Peoria Ford. As a key member of our dealership, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients.Key ResponsibilitiesCustomer Service: Answer and direct calls, greet and receive visitors,...
-
Customer Service Representative
6 days ago
Peoria, Illinois, United States Freddy's Frozen Custard & Steakburgers Full timeAbout Freddy's Frozen Custard & SteakburgersFreddy's is a fast-casual restaurant chain that prides itself on serving high-quality food and providing excellent customer service. As a Team Member on the HotLine, you will be an integral part of our kitchen team, responsible for preparing and cooking menu items to perfection.Key ResponsibilitiesPrepare and cook...
-
Customer Service Representative
3 days ago
Peoria, Illinois, United States Ohm Systems, Inc Full timeJob Summary:This position involves customer engagement and administrative duties, including scheduling meter changes, making phone calls, and generating and sending letters. The role requires basic computer skills and knowledge of office equipment.Key Responsibilities:Schedule meter changes and coordinate with customersMake phone calls to customers to...
-
Retail Sales Associate
3 days ago
Peoria, Illinois, United States Wal-Mart Stores , Inc. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate & Customer Service Representative to join our team at Wal-Mart Stores, Inc. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
2 weeks ago
Peoria, Illinois, United States Club Car Wash Full timeCOMPANY OVERVIEW Club Car Wash stands as one of the rapidly expanding tunnel car wash enterprises in the United States. With over 175 locations across various states, we are on a trajectory of growth that opens up numerous opportunities for dedicated individuals who are committed to delivering outstanding service and superior car wash quality to our...