Systems Support Specialist

4 weeks ago


Floral Park, New York, United States Scotiabank Full time
Job Summary

We are seeking a highly skilled Systems Support Specialist to join our team at Scotiabank. As a key member of our Global Operations team, you will be responsible for ensuring the smooth operation of our payment processing systems, including BESS and SWIFT. This is a critical role that requires strong technical skills, attention to detail, and excellent communication skills.

Key Responsibilities
  • Monitor and maintain the availability of payment processing systems, including BESS and SWIFT
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with cross-functional teams to ensure seamless system integration and data exchange
  • Develop and implement process improvements to enhance system efficiency and reduce downtime
  • Provide exceptional customer service to internal stakeholders, including timely response to inquiries and issues
Requirements
  • Strong technical skills, including experience with payment processing systems and software
  • Excellent communication and interpersonal skills, with ability to work effectively with cross-functional teams
  • Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
  • Strong problem-solving skills, with ability to analyze complex technical issues and develop effective solutions
  • High school diploma or equivalent required; degree in computer science or related field preferred
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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