Technical Lead

4 days ago

Minneapolis, Minnesota, United States Motion & Control Enterprises Full time
Job Description

Job Summary

The Technical Lead position within the Inside Sales Support team at Motion & Control Enterprises is responsible for serving as the technical liaison and advisor that supports all customer experience team members in delivering exceptional technical solutions to our customers. This role ensures that team members have the necessary technical guidance to provide a seamless customer experience across all stages and touchpoints in a customer's technical and engineering journey.

Key Responsibilities

  • Take ownership of, understand, and improve the customer experience through increased technical ability.
  • Ensure guidance is provided to front-line Customer Experience team members to enhance their technical skills.
  • Utilize strong technological abilities to explain products to others in a way that improves team performance.
  • Communicate solutions to leaders of supporting teams as well as customers to ensure alignment and satisfaction.
  • Provide indirect leadership guidance when productivity metrics are lagging to ensure resources can be deployed effectively.
  • Work across departments to provide the best and most efficient customer experience through technical guidance, solution design, and direct coaching.
  • Ensure that opportunities and leads are producing revenue results and are passed to internal business partners as needed.
  • This role has indirect leadership responsibilities, including directly monitoring activities of aligned customer experience team members to ensure balance of workload, assisting in work planning as needed, cultivating a learning environment by providing technical insight to complex customer requests via CRM, and task engagement.
  • Customer experience responsibilities include direct order placements, quoting, lead generation with opportunity management, logging direct activity in compliance with CRM activity expectations, providing technical insight to complex customer requests via CRM, and task engagement.

Requirements

  • 3-5 years of Customer Experience or Inside Sales experience, including specific engineered systems experience.
  • Ability to influence others' outcomes via feedback and demonstrated coaching experiences.
  • Strong customer orientation skill sets that require direct communication with customers through challenging and highly engineered/technical solutions.
  • Strategic orientation mindset with building planning and problem-solving experiences.
  • Energetic, positive, innovative, and organized.
  • Ability to articulate technical solutions effectively via written and verbal communication.
  • Key business management system skills, including advanced function knowledge of Microsoft software (Excel, PowerPoint, and Microsoft Word) and proficiency/knowledge of CRM systems and ERP systems.

What We Offer

  • Competitive compensation and career advancement opportunities.
  • A comprehensive total rewards package, including medical, dental, and vision coverage, company-paid life and AD&D coverage, company-paid short- and long-term disability coverage, voluntary benefit products, 401(k) retirement savings plan with a generous company match, generous PTO allowances, paid holidays, tuition reimbursement, Employee Assistance Program (EAP), and Parental Leave.

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