Customer Service Training Specialist

3 weeks ago


Lansing, Michigan, United States Michigan Farm Bureau Full time
P/C Customer Service Trainer Job Description

This role is responsible for developing, maintaining, and delivering comprehensive training programs for the P/C Customer Service department. The ideal candidate will have a strong background in training and coaching, with experience in adult learning principles and Microsoft Office Professional Suite. The successful candidate will be able to design and deliver training sessions, provide hands-on guidance and support, and collaborate with stakeholders to outline the trajectory of training initiatives.



Key Responsibilities:

  • Develop and deliver training programs for newly hired and existing team members
  • Provide ongoing support to team members through the Learning Management System (LMS) and virtual and in-person training sessions
  • Design and deliver cross-training programs for service and support team members
  • Collaborate with project teams to design, develop, and deliver service training for company projects and initiatives
  • Communicate regularly with P/C Customer Service leadership regarding training progress
  • Create and develop learning materials needed for service and support training
  • Participate in project teams, representing P/C Customer Service training needs


Requirements:

  • Associate's degree required with a focus on insurance, business administration, finance, training, or management
  • Minimum one year of experience using Farm Bureau systems
  • Training and coaching experience required
  • Competent in adult learning principles
  • Experience in computer usage and proven skills in Microsoft Office Professional Suite
  • P/C Resident Producer license course to be completed within 6 months of hire
  • P/C Resident Producer license required to be obtained within 12 months of hire


Preferred Qualifications:

  • Experience in an office setting
  • Experience in insurance domain
  • Designations in AINS, ACS, or AIS


About Michigan Farm Bureau:

Michigan Farm Bureau is a leading agricultural organization in the state, dedicated to serving the needs of farmers and rural communities. We offer a full benefit package, including medical, dental, vision, and 401K.



Equal Employment Opportunity:

Michigan Farm Bureau is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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