Training and Development Coach

7 days ago

Plano, Texas, United States EWC Corporate LLC Full time

**Job Title:** Training and Development Coach - Retail Industry

About Us:

European Wax Center is a leading provider of waxing services in the beauty industry. We are committed to delivering exceptional guest experiences and educating our associates on how to drive business results.

Salary Range:$75,000-$90,000 per annum based on experience

Job Description:

We are seeking a highly skilled Training and Development Coach to join our team. The successful candidate will be responsible for delivering training and learning resources that drive the EWC guest experience and educate associates on how it impacts key drivers of the business. This role plays a critical part in impacting the brand's overall guest experience and sales through targeted and comprehensive training and in-center coaching.

Daily Responsibilities:

  • Travel throughout the US (75% travel) to deliver training sessions and observe associate performance
  • Evaluate capabilities of teams using available tools and observations, providing constructive feedback
  • Collaborate with center managers and franchisees to support in-center or virtual trainings, quality control, and continued education for their teams
  • Develop peer trainers to ensure coaching is reinforced to sustain training effectiveness
  • Facilitate trainings that help reinforce learning content by developing participants' competencies and helping associates meet specified performance expectations
  • Measure impact of training based on agreed guidelines
  • Partner with Field Business Coordinators to identify opportunities for regional training
  • Assist the network with utilizing all resources and driving participation in network-wide initiatives, events, and programs
  • Provide feedback within training and L&D teams to keep programs current and effective
  • Maintain knowledge of the business by staying up-to-date on weekly updates
  • Be flexible and open to new ways of thinking in a dynamic environment
  • Support other training-related tasks and projects as required
  • Adhere to EWC's safety policies and procedures

Requirements:

  • Esthetician license required
  • Prior work experience at European Wax Center preferred
  • 3-5 years customer service training experience
  • 3-5 years retail training experience in the beauty industry

What Sets You Apart:

  • Ability to represent EWC in a professional and consistent manner while upholding core values
  • Effective presentation skills, including clear communication and facilitation
  • Highly developed interpersonal, verbal, and written communication skills
  • Superior organizational skills, attention to detail, and time management abilities
  • Strong knowledge of products, services, and promotions offered company-wide
  • Positive, solution-oriented, and customer-focused attitude
  • Ability to lead and manage training sessions
  • Dynamic, people person who is highly interested in educating others to master sales skills
  • Skilled at effective one-on-one and team coaching and influencing
  • Ability to work independently while maintaining consistent communication with corporate team members
  • Agile thinker in different business environments
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
  • Ability to lift, push, pull, or carry up to 25lbs
  • Ability to travel (75% travel)

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