Supply Chain Optimization Manager

4 days ago

Saint Louis, United States The Normal Brand Full time
Job Summary

The Normal Brand is seeking an experienced Supply Chain Manager to lead our Operations efforts by optimizing the flow of merchandise through our Third-Party Distribution Center and ensuring a best-in-class customer experience.

Key Responsibilities
  • Oversee the cost, performance, and timeliness of our Wholesale and Direct-to-Consumer shipments, focusing on reducing overall shipping spend while delivering a superior experience to all customers.
  • Partner with the product team on inbound inventory receiving and facilitate wholesale shipments, ensuring compliance with client routing guides.
  • Be the point of contact for standard retail shipments to boutique retailers and major retailers, such as Dillard's, Stitch Fix, and Nordstrom.
  • Set up Dillard's dropship program in a profitable and efficient way and manage available to sell inventory within the Wholesale channel, communicating this across teams.
  • Manage and optimize returns, accountable for meeting fulfillment and carrier KPIs, including fill rate, on-time shipping percentage, average click-to-ship time, open return units, in-transit time, costs, and more.
  • Analyze and report large data sets for fulfillment and carrier KPIs, identifying trends for opportunities and anomalies.
  • Lead the audit of shipping carrier invoices to find pricing errors or cost irregularities, including filing carrier claims.
  • Direct the communication and education within the internal team on shipping specifications and optimize and work within multiple systems, understanding system and data integration.
  • Communicate effectively across cross-functional teams, including logistics, planning, customer service, merchandising, and production.
  • Generate continuous cost-saving ideas, including optimizing outbound, inbound, and returns management, and forecast shipping volumes and costs using historical data and financial plans.
  • Pilot new projects and initiatives to help move our Wholesale and Direct-to-Consumer fulfillment strategy forward.
Requirements
  • 10 years of experience with 3PL fulfillment processes.
  • Skilled in using spreadsheet apps, such as Excel, Google Sheets, and Smartsheets.
  • Experience in managing multiple projects at once with changing priorities.
  • Strategic thinker who can thrive in an ambiguous, evolving environment.
  • Enjoy collaborating with team members and outside vendors to achieve common goals.
  • Self-starter who is on it before being asked.
  • Streamline efficiency and automate processes whenever possible.
  • Data-obsessed, tackling complex problems with data to produce measured solutions.

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