Director of Customer Success

4 days ago


Richmond, Virginia, United States Ledbury, Inc Full time
Director of Customer Success - E-commerce

Ledbury, Inc. is seeking an experienced Director of Customer Success to oversee the entire customer lifecycle. This individual will play a vital role in driving customer satisfaction, retention, and revenue growth through data-driven insights and strategic decision-making.

Key Responsibilities:
  • Develop and execute strategies to drive customer satisfaction and retention.
  • Lead cross-functional teams to identify and address customer pain points.
  • Collaborate with sales and marketing teams to create targeted campaigns and promotions.

Requirements:
  • 5+ years experience in customer-facing roles; preferably in e-commerce or retail.
  • Bachelor's degree.
  • Strong analytical and problem-solving skills.

What We Offer:
  • A competitive startup salary with commission opportunities based on performance and sales goals.
  • A benefits package including healthcare and flexible vacation allowances.
  • A unique company culture experience.


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