Site Operations Manager
7 days ago
Lead a team of car wash professionals to deliver exceptional customer experiences and achieve business objectives.
About the RoleWe are seeking an experienced Site Operations Manager to join our team at Zips Car Wash in Durham, NC. As a key member of our site leadership team, you will be responsible for overseeing daily operations, driving sales growth, and ensuring exceptional customer satisfaction.
Your primary focus will be on leading a high-performing team to deliver results-driven performance, while fostering a positive work environment that promotes teamwork and collaboration.
Responsibilities- Welcome and engage with customers in a warm, friendly manner
- Engage customers and enroll them in our Unlimited Wash Club
- Safely and efficiently load every vehicle with clear hand signals and a smile
- Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests
- Conduct daily preventative maintenance program according to schedule
- Conduct equipment repairs proactively and troubleshoot problems quickly
- Perform cleaning procedures of the tunnel and equipment daily
- Maintain appearance of outside landscaping and ensure all vacuums are functioning
- Ability to open and close site and facilitate daily operations
- Provides ongoing coaching, training, and motivation to team members as needed to achieve sales goals and highest standards of customer service
- Ensure all paperwork is completed accurately and submitted on time on days and shifts managed
- 1 year of experience leadership in sales or customer service in a professional or personal capacity
- Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment
- High School Diploma or Equivalent
- Preferred: Associate degree or higher in business or related field
- Preferred: Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
- Preferred: Car Wash experience
- Competitive hourly pay based on experience: $17/hour + bonus & commission pay
- DailyPay: get paid daily
- Flexible scheduling; morning & evening shifts available
- Tuition reimbursement
- Free car washes
- 401K match
- Health, dental, and vision insurance
- Paid time off
We offer a comprehensive compensation package that rewards your hard work and dedication. If you're looking for a challenging role that offers opportunities for growth and development, apply today
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