IT Manager Federal Position
4 weeks ago
At Pride Industries, Inc., we are seeking a highly skilled IT Manager Federal to join our team. This role will be responsible for managing the operations, maintenance, and user support of the company's IT hardware, networks, and operating systems in support of a military installation.
The IT Manager Federal will ensure that desktops and related computer systems meet the needs of users and are properly maintained. They will also ensure that all data needed by the company and the customer is readily available and is properly maintained in electronic databases.
This role requires knowledge of the company's applications software, systems, and devices, as well as the ability to establish and maintain high-quality and responsive technical support and customer service.
Key Responsibilities:- Confers with customer to ascertain specific requirements, degree of data summary, and format for management reports, and information security.
- Performs duties associated with Electric Vehicle Security Manager processes and procedures.
- Leads the customer's IT security program and performs duties as the primary Information Assurance Officer.
- Manages the customer's document control program by performing Live link Knowledge Manager duties.
- Provides customer and contractor support for the military's IWIMS/ACES computer work order and inventory control systems.
- Schedules and provides training on both company and commercial off-the-shelf software to company personnel.
- Troubleshoots hardware, software, and communications equipment to determine the best method of repair.
- Generates technical reports and instructional manuals concerning operational systems.
- Plans, develops, and trains in disaster recovery systems.
- Oversees, recommends computer/peripheral hardware and software purchases and support throughout the customer offices.
- Acts as Tech Support liaison between customer and company by attending meetings and representing the company.
- Develops financial reports for management to analyze daily operations.
- Designs long-range strategy for information systems based on operational analysis.
- Establishes and adjusts workload to meet critical demands of customer staff.
- Initiates process improvements to achieve work goals.
- Ensures database recovery process is in place.
- Coordinates, establishes, monitors, and manages vendors as required.
- Oversees the customer's Key Control Program spreadsheet and provides training and access to users of the system.
- Acts as subject matter expert on systems and business processes within functional areas.
- Coordinates on-site computer help desk support services to facilitate user productivity.
- Five years of technical support or computer operations experience.
- Knowledge of networks and Operating Systems; Certificates in Network + and A+ preferred, and Security+ required.
- Proficient in the use of personal computer systems, including MS Word and Excel specifically, and advanced skills in using presentation software.
- Comprehensive understanding of information technology and technical support processes.
- Ability to communicate effectively both orally and in writing; to make presentations and respond to inquiries by management, team, vendors, and/or customers.
- Human relation skills to build effective relationships with team and internal customers.
- Intermediate to advanced computer literacy including knowledge of word processing, spreadsheet, database, and presentation software.
- Knowledge of business English including vocabulary, spelling, and correct grammatical usage and punctuation.
- Mathematical skills to include the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to establish priorities and solve a wide range of business problems.
- Demonstrated customer service, common sense, problem-solving, and analytical skills.
- Flexibility to respond to changing work priorities and handle numerous projects at the same time.
Bachelor's in Information Technology or related field. A comparable combination of formal education and work experience will be considered.
Certificates or Licenses Required:The following licenses or certificates may be required depending on local, state, and/or contract requirements: Fed Security Clearance.
Work Environment:Work is performed in a normal office environment with limited privacy and some exposure to background noise.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.
Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.
At Pride Industries, Inc., we make a difference in the lives of many, one job at a time.
How to Apply
If you are interested in working for this unique organization that blends business with a social mission, please apply online at Pride Industries, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, or veteran status.
Visit our website to learn more.
PRIDE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
PRIDE will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of all federal, state, and local laws.
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