Customer Service Professional

3 days ago


Charlottesville, Virginia, United States Virginia Lube Full time
Job Description

A Customer Service Professional at Virginia Lube is a mid-level position that involves identifying problems with automobiles, gathering information, and communicating orders for repairs to be done. Excellent customer service skills are essential in this role, as you will be interacting with customers to understand their issues and recommendations.

Key Responsibilities and Duties:

  • Listen to customers' account of issues and symptoms to better understand the problem.
  • Calculate and provide customers with an estimate of work to be performed.
  • Explain the repair process to clients so they understand what to expect and when their vehicle will be ready.
  • Record information gathered from each visit in our customer system.
  • Collaborate with supervisors, repair technicians, and the rest of the team to provide a positive and efficient resolution for customers.
  • Participate in ongoing training on new services and products to offer customers.

**Salary:** $55,000 - $65,000 per year, depending on experience.



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