Customer Service Professional
1 day ago
We are seeking a skilled and efficient Customer Service Professional to join our team. As a Customer Service Professional, your primary role will be to provide excellent customer support to our clients.
- Update and maintain customer information in our database.
- Understand the services we offer during job training.
- Provide customers with all required information.
- Keep track of customer accounts by recording their account information and issues reported.
- Handle customer complaints actively and ensure timely resolution.
- Take orders, calculate charges, and process customer information.
- Answer customer questions and maintain healthy relationships.
- Review customer accounts for changes.
- Resolve customer complaints on time and maintain service quality.
- Explain company policy changes to customers.
- Generate sales leads for our clients.
- Maintain task records and submit them to higher management.
- Bachelor's degree in any discipline or High School Diploma with relevant experience.
- 2+ years of experience as a Sales Representative or Front Desk Representative in the Customer Service industry.
- Excellent knowledge of CRM software like Zoho, Zendesk, etc.
- Social media knowledge is an added benefit.
- Ability to work under pressure and deliver results.
- Excellent communication and interpersonal skills.
- Good problem-solving skills.
Estimated Salary: $45,000 - $55,000 per year.
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