Client Experience Manager
22 hours ago
At Ann Taylor, we're committed to empowering women to live their best lives. Our brand embodies the spirit of American women, celebrating their confidence, heritage, and individuality. We're dedicated to providing women with the tools and inspiration they need to navigate their multifaceted lives.
About the RoleWe're seeking a Sales Manager to join our store leadership team. As a key partner to the Store Manager, you'll drive sales by delivering an exceptional customer experience. You'll cultivate a customer-focused environment, build genuine relationships, and model brand behaviors. Your goal will be to build a high-performing team, drive results, and deliver operational excellence.
The Impact You Can Have- Cultivate a customer-centric culture that consistently delivers exceptional experiences.
- Build strong relationships with customers and associates, ensuring high engagement and service levels.
- Model brand behaviors and create a customer-focused environment.
- Onboard new hires and develop a high-performing team of associates.
- Create an inclusive store environment where everyone feels welcome and engaged.
- Provide in-the-moment feedback and coaching to help associates deliver exceptional customer interactions.
- Uphold the highest brand visual standards for merchandise on the sales floor.
- Lead activities to drive store performance, including financial and operational objectives.
- 1 year retail management experience (preferred)
- A hospitality mindset when connecting with customers
- Excellent customer service and interpersonal skills
- Strong people management skills and ability to develop talent
- Technology proficiency and ability to operate a point-of-sale system
- Strong business acumen and ability to create action plans to drive results
- Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other Knitwell Group brands
- Support for your individual development plus opportunity for growth within our family of brands
- A culture of giving back - opportunities to support our philanthropic partners that benefit local communities
- Medical, dental, vision insurance, and 401k
- Time off - paid time off & holidays
- Bonus Incentive Program
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