Care Coordinator

3 days ago


Bloomfield Hills, Michigan, United States BrightStar Care EW Home Care Corp. Full time
Job Overview

BrightStar Care EW Home Care Corp. is seeking a highly motivated and organized Scheduler/Customer Care Manager to join our team. As a key member of our operations team, you will be responsible for scheduling field staff, managing client care standards, and ensuring the branch meets or exceeds inquiry conversion goals.

Key Responsibilities
  • Scheduling and Care Coverage: Utilize technology tools and resources to ensure proper business processes, schedule staff to meet client care needs, and minimize non-billed overtime.
  • Client Care: Effectively manage customer care procedures, serve as a point of contact for client/customer relations, and ensure on-call phone and assigned staff are properly trained and available as needed.
  • Intake and Recruitment: Assist with the intake of new clients, inform potential clients of our services, and recruit new employees to help in onboarding.
  • Agency Performance: Assist in the development of organization goals and agency performance improvement activities, administer agency policies and procedures, and ensure compliance with all local, state, and federal laws.
Requirements
  • Education and Experience: High School Diploma required, minimum of 2 years experience as Customer Care Manager and/or managing customer service within a healthcare office setting.
  • Skills: Excellent organization, planning, and project management skills, flexibility, and good time management skills.
  • Certifications: Valid drivers license and valid state required proof of auto insurance.
What We Offer
  • Weekly Pay: Competitive weekly pay with direct deposit.
  • PTO and Bonuses: Generous PTO and bonus opportunities.
  • Great Work Environment: Collaborative and dynamic work environment.
  • Flexible Schedule: Flexible schedule to accommodate your needs.


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