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Head of Customer Engagement
2 months ago
Quince Restaurant was established to redefine the perception that exceptional dining experiences must come with exorbitant prices. Our aim has always been to provide culinary offerings of equal or superior quality to top-tier establishments, but at a more reasonable cost.
Our VisionOur vision is clear: to create dishes that rival the quality of leading gourmet restaurants while ensuring they are accessible to a broader audience.
Our PrinciplesAt Quince, we believe that everyone should have the opportunity to enjoy high-quality dining without financial strain. We take pride in delivering the finest culinary experiences at competitive prices.
For us, quality goes beyond the ingredients; it includes exceptional preparation and presentation standards.
We focus on essential culinary offerings that elevate everyday dining experiences.
We are committed to innovation, working tirelessly to transform extraordinary dining into a reality through our unique approach.
Transparency is vital for us - we ensure fair pricing for both our patrons and suppliers, creating a mutually beneficial relationship.
Additionally, we are dedicated to collaborating with suppliers who uphold industry standards for safety and fair labor practices.
Our Team and AchievementsQuince is a culinary and hospitality company founded by a team with extensive experience in the restaurant industry, technology, and entrepreneurship. You will work alongside a team of top professionals from renowned establishments and organizations.
The Ideal CandidateWe are seeking a Director of Client Experience to lead our evolving Customer Experience department. The ideal candidate should be a proactive, analytical thinker, skilled at utilizing technology and data to drive positive outcomes.
They should excel in addressing complex challenges, capable of making informed decisions swiftly in a fast-paced environment.
The perfect candidate thrives in a setting characterized by collaborative strategy, innovation, and decision-making, valuing integrity, efficiency, and data-driven insights.
We are looking for an individual who can independently lead and implement significant improvements in our operations, working with cross-functional teams to achieve our objectives.
Key ResponsibilitiesOversee the Customer Experience department and focus on maximizing customer retention throughout their journeyCollaborate with stakeholders to identify and resolve issues leading to customer dissatisfaction and ensure ongoing trust and loyaltyDevelop strategies to enhance customer retention during service disruptionsManage customer interaction metrics and aim for continuous improvement over timeIntegrate new offerings and services into our operational frameworkFoster a customer-centric culture throughout the organizationQualificationsPreferably hold an MBA or possess experience in top-tier consultingExhibit strong analytical capabilities and the ability to tackle complex challenges independentlyDemonstrate a results-oriented, proactive approachProven experience in collaborating across large organizationsExceptional communication skills, both verbal and writtenPrior experience in building and leading high-performing teamsStrong inclination towards action, continuously seeking improvementAbility to transition from high-level strategy formulation to practical implementationAt Quince, we strive to cultivate diverse, high-performing teams to propel our company into new horizons. We welcome applications from individuals of all backgrounds, prioritizing merit and potential above all else.
Security AdvisoryBeware of Fraud: At Quince, we are dedicated to attracting top talent who share our passion for innovation. We prioritize legitimate recruitment practices to ensure candidate safety. Initial communications occur through official Quince channels. Be cautious of any deviations from this standard. We never request personal or sensitive information during the application process.
Interviews are conducted via approved platforms, either by phone or in person. Offers are made based on merit, communicated verbally, and later formalized in writing. Rest assured, any requests for personal information during the hiring process will be handled securely and through protected channels.
