Senior Technical Data Engineer

2 days ago

Richmond, California, United States Oracle Full time

Company Overview

We are a leading provider of cloud solutions, dedicated to using innovative technology to tackle the world's most pressing problems.

About Us

As a world leader in cloud computing, we have established ourselves as a trusted partner for businesses and organizations around the globe. Our commitment to delivering cutting-edge solutions has earned us a reputation as pioneers in our field.

Job Description

Our team is seeking a skilled Senior Technical Data Engineer to join our ranks. In this role, you will be responsible for delivering high-quality technical support and solutions to our customers, while serving as an advocate for their needs.

Responsibilities:

  • Manage and resolve Service Requests logged by customers on Oracle products and contribute to proactive support activities according to product support strategy and model.
  • Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards.
  • Working towards adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.).
  • Contributing to Knowledge Management content creation and maintenance.
  • Working with development on product improvement programs (testing, SRP, BETA programs etc) as required.
  • Operating within Oracle business processes and procedures.
  • Respond and resolve customer issues within Key Performance Indicator targets.
  • Maintaining product expertise within the team.
  • Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product.

Qualifications:

  • Bachelor's degree in computer science, Engineering or related technical field.
  • 5+ years of proven professional and technical experience in Big Data Appliance (BDA), Oracle Cloud Infrastructure (OCI), Linux OS and within areas like Cloudera distribution for Hadoop (CDH), HDFS, YARN, Spark, Hive, Sqoop, Oozie etc.
  • Excellent verbal and written skills in English.

Estimated Salary: $44,900 - $126,100 per annum

Benefits:

  • Medical, dental, and vision insurance.
  • Short-term disability and long-term disability.
  • Life insurance and AD&D.
  • Supplemental life insurance (Employee/Spouse/Child).
  • Health care and dependent care Flexible Spending Accounts.
  • Pre-tax commuter and parking benefits.
  • 401(k) Savings and Investment Plan with company match.
  • Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.
  • 11 paid holidays.
  • Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year.
  • Paid parental leave.
  • Adoption assistance.
  • Employee Stock Purchase Plan.
  • Financial planning and group legal.
  • Voluntary benefits including auto, homeowner and pet insurance.

Career Level - IC3

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