Product Support Representative Specialist

16 hours ago


Montgomery, Alabama, United States Cowin Equipment Company, Inc Full time
Overview
Cowin Equipment Company, Inc. is seeking a highly skilled Product Support Representative to join our team. As a key member of our Parts Department, you will be responsible for providing exceptional customer service, promoting CEC products and services, and ensuring the efficient ordering and delivery of parts to our customers.

Job Description
This role requires a personable, highly motivated individual who can work effectively in a fast-paced environment. The successful candidate will be responsible for all aspects of the requirements of CEC at customer jobsites and our Parts Department, including identifying customer needs, expediting parts on backorder, and maintaining a high degree of efficiency with regards to the parts business.

Key Responsibilities
- Promote all CEC products and services
- Order and expedite parts at customer jobsites
- Assist customers with identifying their parts needs
- Maintain a high level of customer satisfaction through efficient and effective parts ordering and delivery
- Develop and implement service programs to assigned customers

Requirements and Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 2+ years experience in customer service or related field
- Strong communication and interpersonal skills
- Ability to operate a computer, drive a vehicle, and lift up to 100 lbs

Benefits
- Competitive salary: $65,000 - $80,000 per year
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional growth and development

How to Apply
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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