Product Support Representative Expert

2 days ago


Montgomery, Alabama, United States WMH Full time
Job Overview

Welcome to an exciting opportunity at Wheeler Material Handling, where you can spark business growth and nurture relationships as a Product Support Representative. This role offers a unique blend of sales, customer service, and territory management, with a focus on contract maintenance programs and catalog parts.

As the hero behind our business-to-business sales, you will spend 80% of your time captivating new clients, 10% reinvigorating existing relationships, and 10% ensuring our cherished customers always feel valued and prioritized.

Your Key Responsibilities:

  • Chart new territories and strengthen key accounts.
  • Lead the charge with cold calls, face-to-face meetings, and persuasive presentations.
  • Craft innovative sales strategies and forecasts, and dazzle with product demos.
  • Develop a master plan for territory management, centered around customer satisfaction and loyalty.
  • Create a comprehensive customer database, tracking everything in our state-of-the-art CRM.
  • Collaborate with manufacturers and our internal teams to ensure seamless order fulfillment.
  • Plan your impactful weeks with tools like selectory.com/salesforce.com to maximize efficiency.

Your Ambitious Goals:

  • Embark on fifteen face-to-face and five phone cold calls daily.
  • Craft and deliver a compelling "Elevator Speech."
  • Regularly update the team with your weekly plans.
  • Transform service reports into sales opportunities, aiming for ten new OMs monthly.
  • Develop and maintain a portfolio of five glowing referral letters.
  • Open new doors with eight credit applications each month.
  • Achieve your monthly sales targets in cataloged material handling.

What You Will Need:

  • A bachelor's degree in a related field or a track record of successful sales.
  • A valid driver's license and the skill to safely operate lift trucks.
  • Exceptional customer service skills, fueled by persistence and a flair for building relationships.
  • A dynamic, detail-focused, and proactive approach.
  • Superb communication skills, both verbal and written.

About Us:

We are Wheeler Material Handling, celebrating over 35 years of excellence as one of the Southeast's most dynamic material handling leaders. Our team of over 250 associates across 11 branches in NC, SC, TN, VA, GA, and AL invites you to join us in making a lasting impact.

Your Compensation Package:

  • An attractive commission and bonus plan, plus a competitive start-up salary of approximately $40,000 per year.
  • A robust $800 monthly auto/phone allowance to support your journeys.
  • In-depth training and support to set you up for success.
  • A secure retirement plan and profit sharing to build your future.

Location:

Our Charlotte branch is the perfect location for this role, offering you the chance to become Wheeler's ambassador in the surrounding areas.



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