Information Systems User Support Coordinator
1 week ago
The Information Systems User Support Coordinator plays a crucial role in ensuring the effective utilization of the District's information systems. Reporting to the Vice President of Information & Institutional Effectiveness, this position focuses on training and assisting end users with the administrative systems in place.
KEY RESPONSIBILITIES
- Facilitates comprehensive training sessions for end users to maximize the efficiency of the District's administrative information systems.
- Conducts data verification processes following modifications or additions to application programs.
- Ensures timely and accurate delivery of regulatory reports.
- Collaborates with the Institutional Research department to support regulatory reporting requirements.
- Creates high-level inquiry reports to meet ad-hoc reporting needs.
- Assists in establishing departmental standards, policies, and procedures.
- Develops functional and technical specifications based on user requests for system modifications.
- Advises various departments on alternative uses of the District's information systems.
- Maintains up-to-date knowledge of regulatory requirements at all levels impacting the institution.
- Performs additional duties as assigned.
QUALIFICATIONS
- Associate degree or higher from an accredited institution.
- A minimum of three years of experience with application software, including administrative information systems.
- Proficiency in using inquiry tools and developing specifications.
- Understanding of software standards and procedures.
PREFERRED QUALIFICATIONS
- Experience within California Community Colleges.
- Familiarity with enterprise resource planning systems.
- Knowledge of state and federal reporting requirements relevant to California Community Colleges.
- Experience in training end users on information systems.
SKILLS AND KNOWLEDGE
- Expertise in writing functional and technical specifications.
- Familiarity with enterprise resource planning systems.
- Understanding of regulatory reporting requirements.
- Knowledge of data verification methods.
- Ability to develop testing criteria and evaluate system tests.
- Strong communication and interpersonal skills.
- Commitment to cultural diversity and inclusivity.
COMPENSATION AND BENEFITS
The position offers a competitive salary and is eligible for a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous vacation plan. Employees may also participate in the appropriate retirement systems.
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