Dispatch and Scheduling Expert

3 weeks ago


Grand Prairie, Texas, United States Polk Mechanical Company Full time

Job Title: Dispatch and Scheduling Expert

We are seeking a skilled Dispatch and Scheduling Expert to join our team at Polk Mechanical Company. In this role, you will be responsible for efficiently scheduling and coordinating our HVAC and Plumbing technicians to meet customer demands.

About Our Company Culture

At Polk Mechanical, we pride ourselves on being a people-first organization, guided by a culture built on partnerships and performance.

Key Responsibilities

  • Schedule and dispatch technicians to service calls, installations, and maintenance tasks.
  • Handle customer inquiries, schedule appointments, and keep customers informed about technician expected arrival times.
  • Identify and resolve scheduling conflicts and other operational issues.
  • Maintain accurate records of service calls, technician calls, and other relevant data in our dispatching software or systems.
  • Work closely with team members to ensure smooth service delivery.

Requirements

  • High school diploma or equivalent; additional education or certifications or experience related to HVAC or Plumbing is a plus.
  • At least 5-10 years of experience in dispatching or a related field.
  • Proven organizational skills with the ability to multitask and work under pressure.
  • Excellent communication and problem-solving skills.
  • Proficiency in using dispatching software or systems and in using Microsoft Excel, Outlook, and MS Teams.

Estimated Annual Salary

$65,000 - $85,000 annually, depending on experience and qualifications.



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