HVAC Operations Manager

1 day ago


Grand Prairie, Texas, United States Polk Mechanical Company Full time

Job Summary

We are seeking a highly organized and detail-oriented HVAC Operations Manager to join our team at Polk Mechanical Company. In this role, you will play a critical part in ensuring the efficient scheduling and coordination of our HVAC and Plumbing technicians to meet customer needs.

About Us

Polk Mechanical is a specialty mechanical sub-contractor that focuses on Pipefitting, Plumbing, HVAC, Sheet Metal, and Ductwork – bringing to life all the projects we work on across Commercial & Industrial sectors.

Key Responsibilities

  • Schedule and coordinate HVAC and Plumbing technicians to service calls, installations, and maintenance tasks.
  • Act as the main point of contact for customers, providing excellent customer service by answering inquiries, scheduling appointments, and keeping customers informed about technician expected arrival times.
  • Come up with solutions for emergency situations promptly.
  • Prioritize service requests based on urgency, customer needs, and technician availability.
  • Create purchase orders for technician truck stock and small tools.
  • Ensure high-quality service calls are completed to company standards and customer satisfaction.

Requirements

  • High school diploma or equivalent; additional education or certifications or experience related to HVAC or Plumbing is a plus.
  • At least 5-10 years of dispatching experience.
  • Strong organizational skills with the ability to multitask and work under pressure.
  • Excellent communication skills, both verbal and written.
  • Knowledge of HVAC systems, terminology, and equipment is advantageous.

Salary Information

The estimated salary range for this position is $55,000 - $70,000 per year, depending on experience and qualifications.



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