HVAC Operations Manager
1 day ago
Job Summary
We are seeking a highly organized and detail-oriented HVAC Operations Manager to join our team at Polk Mechanical Company. In this role, you will play a critical part in ensuring the efficient scheduling and coordination of our HVAC and Plumbing technicians to meet customer needs.
About Us
Polk Mechanical is a specialty mechanical sub-contractor that focuses on Pipefitting, Plumbing, HVAC, Sheet Metal, and Ductwork – bringing to life all the projects we work on across Commercial & Industrial sectors.
Key Responsibilities
- Schedule and coordinate HVAC and Plumbing technicians to service calls, installations, and maintenance tasks.
- Act as the main point of contact for customers, providing excellent customer service by answering inquiries, scheduling appointments, and keeping customers informed about technician expected arrival times.
- Come up with solutions for emergency situations promptly.
- Prioritize service requests based on urgency, customer needs, and technician availability.
- Create purchase orders for technician truck stock and small tools.
- Ensure high-quality service calls are completed to company standards and customer satisfaction.
Requirements
- High school diploma or equivalent; additional education or certifications or experience related to HVAC or Plumbing is a plus.
- At least 5-10 years of dispatching experience.
- Strong organizational skills with the ability to multitask and work under pressure.
- Excellent communication skills, both verbal and written.
- Knowledge of HVAC systems, terminology, and equipment is advantageous.
Salary Information
The estimated salary range for this position is $55,000 - $70,000 per year, depending on experience and qualifications.
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