Parts Procurement Specialist

6 days ago


Danvers, Massachusetts, United States MarineMax Full time
Job Summary

The Parts Consultant is a key member of the MarineMax team, responsible for providing exceptional support to the Parts Manager and parts staff. This role requires a high level of customer service, inventory management, and organizational skills.

Key Responsibilities
  • Customer Service: Serve internal and external customers in a professional and knowledgeable manner, ensuring their needs are met and exceeded.
  • Inventory Management: Perform stocking, issuing, receiving, and inventory control functions, including cycle counts, to maintain accurate and up-to-date inventory records.
  • Order Processing: Enter parts inventory information through the use of IDS, complete order forms, and place orders with vendors and manufacturers as directed by the Parts Manager.
  • Inventory Control: Sort and place materials and parts on racks, shelves, or in bins, and maintain good working relationships with factory and vendors to ensure product and quality control.
  • Communication: Inform technicians and customers of the arrival of special order parts, and communicate effectively with internal and external customers about products.
  • Administrative Tasks: Carefully check invoices against work orders, and keep parts catalogs up to date.
Key Performance Indicators
  • Internal/External Customer Satisfaction: Meet or exceed customer satisfaction targets.
  • Accurate Paperwork and Parts Files: Maintain accurate and up-to-date inventory records and paperwork.
  • Inventory Maintenance: Ensure adequate inventory levels and timely ordering to meet customer demands.
  • Up-to-Date Catalogs and Parts Brochures: Maintain up-to-date catalogs and parts brochures to support customer inquiries.


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