Client Care Associate
1 week ago
As a leading manufacturer of laminate and solid surface countertops, CounterTek is dedicated to providing our customers with the highest level of customer service and quality craftsmanship in the industry. Our mission is to be a great place to work and to create an environment where people enjoy doing what they do.
Company Overview:
CounterTek is a locally owned and operated small business based in Ephrata, PA. We have been serving the kitchen and bath industry for over 25 years, providing custom options in laminate and acrylic solid surfaces, as well as cultured marble vanity tops manufactured at our facility.
Job Description:
We are seeking a skilled and friendly Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Key Responsibilities:
- Respond to customer inquiries and concerns via phone, email, or in-person.
- Process orders, forms, applications, and requests accurately and efficiently.
- Ensure that all orders meet customer specifications and are delivered on time.
- Provide pricing and delivery information to customers.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Handle and resolve customer complaints professionally and effectively.
Requirements:
- Prior customer service experience is necessary.
- Knowledge of customer service principles and practices.
- Ability to read and interpret documents, such as safety rules, operating instructions, and procedure manuals.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits:
- Starting pay is $16/hr.
- 100% paid employee health insurance.
- 100% paid long-term disability insurance.
- Competitive paid vacation policy and paid holidays.
- 4% 401(k) match.
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