Partner Experience Representative

2 weeks ago


Orange, California, United States Alignment Healthcare Full time
Job Title: Partner Experience Representative

Alignment Healthcare is seeking a highly skilled and experienced Partner Experience Representative to join our team. As a Partner Experience Representative, you will be responsible for providing exceptional customer service to our partners, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Provide timely and effective responses to partner inquiries via phone, email, and other communication channels.
  • Resolve partner issues and concerns in a professional and courteous manner.
  • Collaborate with internal teams to ensure that partner needs are met and exceeded.
  • Develop and maintain strong relationships with partners to ensure their continued satisfaction with our services.
  • Stay up-to-date on industry trends and developments to ensure that our services remain competitive and effective.
Requirements:
  • 1+ year of experience in a customer service or partner experience role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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