Parts Wholesale Specialist

1 week ago


Miami, United States Warren Henry Automotive Group Full time
Parts Wholesale Representative Job Description

We are seeking a skilled Parts Wholesale Representative to join our team at Warren Henry Automotive Group. This role will involve working with our Jaguar, Land Rover, and Infiniti brands, providing exceptional customer service and generating revenue through the sale of parts.

Key Responsibilities:
  • Assist wholesale and retail customers in selecting required parts in a professional and efficient manner.
  • Inform customers of companion part requirements and specials, ensuring they are exposed to the full product line.
  • Provide price quotes and other information to customers via phone calls.
  • Offer a high level of service to internal and external customers.
  • Notify the parts manager of out-of-stock parts or shop materials that require immediate attention.
  • Locate out-of-stock parts from external sources and submit emergency orders if necessary.
  • Notify the service advisor and customer when special-ordered parts have been received.
  • Follow up on back-ordered parts.
  • Verify will-call and back-order files weekly and return to vendors or stock items not picked up or required.
  • Receive payment from retail customers or obtain credit authorization.
  • Ensure all charge sales are signed by the customer.
  • Ensure all customers receive their copy of the invoice.
  • Issue credit for parts returned, verifying the original invoice or its number to ensure purchase and pricing accuracy.
  • Issue and track requested shop tools to technicians.
  • Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.
  • Set up orders for daily shipment, delivery, or pick-up.
  • Solicit assigned accounts by phone.
  • Participate in all training programs made available.
  • Stay current on new products and product updates.
  • Participate with the parts manager in maintaining a lost sales tracking program.
  • Maintain a professional appearance.
Qualifications:
  • High school diploma or general education degree (GED).
  • Strong automotive knowledge.
  • 3+ years of previous sales or customer service experience at a high-volume store/dealership.
  • Strong verbal and written communication skills.
  • Comfortable with ambiguity in a dynamic, changing environment.
  • Unwavering commitment to ethical business practices.
  • Understanding of and compliance with federal, state, and local regulations affecting service operations, such as hazardous waste disposal, OSHA, and Right-To-Know.


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