ServiceNow Workflow Optimization Specialist

2 weeks ago


Cypress, California, United States The Friedkin Group Full time

About the Role

We are seeking a highly skilled ServiceNow Workflow Optimization Specialist to join our team. As a key member of our digital transformation team, you will be responsible for designing and implementing user-centric workflows on the ServiceNow platform.

Key Responsibilities

  • Improve user experience by optimizing workflows and identifying low-code opportunities
  • Design and implement user-centric workflows on the ServiceNow platform
  • Leverage process engineering expertise to streamline and optimize workflows
  • Collaborate with business stakeholders to identify and develop low-code opportunities
  • Establish feedback loops with end-users to drive the adoption of ServiceNow solutions
  • Provide training and support to end-users, fostering a culture of continuous improvement
  • Stay current with releases and solutions, apply ITIL/ITSM best practices
  • Assist in troubleshooting production issues and manage time effectively to meet deadlines

Requirements

  • Bachelor's Degree and 8+ years of relevant experience required
  • Experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows
  • Experience delivering IT solutions to business initiatives
  • Expertise leveraging ITIL/ITSM and IAM standards for service catalog and access management
  • Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement
  • Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF)
  • Certified System Administrator and IT Service Management preferred

About The Friedkin Group

We are committed to ensuring equal employment opportunities and creating an inclusive environment for all associates. We are seeking candidates legally authorized to work in the United States, without Sponsorship.



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