Customer Account Specialist Role

4 days ago


Cypress, California, United States LH Global Consulting Full time
Job Title: Customer Account Specialist Role

LH Global Consulting is seeking a highly skilled and experienced Customer Account Specialist to join our team. The successful candidate will be responsible for supporting functions and processes within the Payment Servicing Teams by processing all requests received via multiple channels.

In this role, you will ensure that all requests/tasks are processed within company timeframes, adhere to company policy and procedures, and comply with stated workflows and regulations. You will also be expected to handle requests in an expeditious manner, meeting company Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

The ideal candidate will have a background in banking, specifically experience with check posting to accounts. They should also be familiar with Service Level Tracking and have experience with entering daily tasks into a system. Additionally, they should have experience with Quality Assurance (QA) assessments and be able to maintain employment through grading of duties.

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, and a comprehensive benefits package. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply.

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