Youth Services Supervisor
4 weeks ago
The Youth Services Supervisor at Volunteers of America, Dakotas plays a vital role in guiding and supporting the Independent Living Skills Educators (ILSE) in their work with young people experiencing homelessness.
This position is responsible for providing daily coaching, mentoring, and direction to ILSE staff, ensuring that their interactions with participants are respectful, collaborative, and focused on building rapport and motivating positive change.
The supervisor ensures the delivery of quality client services in a safe and supportive environment while maintaining the efficient operation of the facility.
Key Responsibilities:
- Develop and implement staff schedules to ensure adequate coverage of the facility.
- Assist with program orientation and training for new ILSE staff.
- Ensure ongoing communication between ILSE's and the rest of the team.
- Monitor ILSE completion of required trainings.
- Work with the Axis180 Director to interview staff for open positions.
Participant Services
The Youth Services Supervisor provides consultation and direction for ILSE's regarding client services.
Key Responsibilities:
- Assist with the implementation of goals and transition plans for clients.
- Communicate and interact with referral sources of clients when appropriate.
- Ensure critical data is reported and documented.
- Plan and support transportation of clients as necessary.
Crisis Intervention
The Youth Services Supervisor provides crisis intervention and communicates issues as necessary.
Key Responsibilities:
- Communicate reports of alleged abuse or participant Runaway incidents to Department of Social Services or
Requirements
Education: Bachelor degree preferred in alcohol and drug studies, counseling, social work, or related human service field.
Experience: Minimum of two years related work experience, one of which must be in a residential setting or an equivalent combination and experience.
Computer Skills: Must possess valid driver's license, reliable transportation, and proof of insurance.
Other Requirements: Individual must possess the skills to treat and respectfully manage a youth population (ages who have experienced homelessness and may have addiction and/or mental health diagnoses.
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