Guest Experience Representative

2 months ago


San Jose, California, United States Penske Motor Group Full time
About the Role

We are seeking a highly skilled and customer-focused Service Valet Associate to join our team at Lexus of Stevens Creek, a proud member of the Penske Motor Group family of automotive dealerships.

As a Service Valet Associate, you will be responsible for providing exceptional guest experiences by ensuring that our customers receive top-notch service while their vehicles are being serviced.

Key Responsibilities
  • Greets incoming guests and returns loaner cars in a courteous and prompt manner.
  • Provides loan/rental cars to guests, completes contracts thoroughly, and answers questions about services performed or products purchased.
  • Handles guest complaints with integrity and poise, and refers dissatisfied customers to the appropriate individuals for resolution.
  • Maintains a professional appearance and high ethical standards in all actions.
  • Maintains assigned workspace in an organized and clean manner.
Requirements
  • A high school diploma or equivalent.
  • A minimum of one (1) year of customer service and cash handling duties.
  • Knowledge of basic mathematical principles and application.
  • Ability to pay attention to detail, follow-up with internal and external guests, and communicate in a professional manner.
  • Must have a valid CA driver's license and maintain an acceptable and safe driving record.
Physical Demands
  • Frequently bend, stretch, twist, or reach with their body, arms, and/or legs.
  • Must be able to work outdoors in all weather conditions.
  • Adjusting, moving, and lifting objects up to 50 pounds.
  • Moving self in different positions to accomplish tasks in various environments.
Why Join Our Team?

Lexus of Stevens Creek is a proud member of the Penske Motor Group family of automotive dealerships. We take a different approach than others in the industry, providing the best possible guest experience for our customers. As the #1 New & Pre-Owned dealership in Northern California, we have the largest inventory, offer great values, and make sure that our Guests and Team Members are treated special.



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