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Customer Service Representative

2 months ago

Fort Myers, Florida, United States Alta Resources Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding customer expectations.

Key Responsibilities
  • Provide professional and best-in-class service to existing and prospective customers through various communication channels, including phone, email, and chat.
  • Respond to customer inquiries, resolve issues, and provide product support in a timely and accurate manner.
  • Work closely with internal teams to ensure seamless communication and collaboration.
  • Identify and capitalize on sales opportunities to drive revenue growth.
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to customers.
Requirements
  • High school diploma or equivalent required; post-high school education preferred.
  • Previous experience in customer service, sales, training, or member retention required.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
  • Proficiency in Microsoft Office Suite and ability to learn new software applications quickly.
What We Offer

As a Customer Care Representative at Alta Resources, you will have the opportunity to work in a dynamic and supportive environment, develop your skills and knowledge, and contribute to the success of our team. We offer competitive compensation and benefits, as well as opportunities for growth and advancement.