Customer Service Representative

2 days ago


Fort Myers, Florida, United States Direct Metals Inc Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Direct Metals Inc. in a fast-paced Distribution environment.

The ideal candidate will have excellent communication skills, a strong ability to learn and apply Roofing Product applications, and a proven track record of providing exceptional customer service.

This role involves handling customer inquiries, entering orders into the system, and soliciting sales of new or additional products.

We offer a competitive salary, benefits, and opportunities for growth and development.

Key Responsibilities:

  • Communicate with customers via phone, email, or in person to receive orders and provide product information.
  • Enter orders into the inventory and billing program for processing.
  • Solicit sales of new or additional products to meet customer needs.
  • Provide exceptional customer service to ensure customer satisfaction.

Requirements:

  • One year of college or technical school, or three to six months of related experience and/or training.
  • Ability to learn and apply Roofing Product applications and communicate base specifications.
  • Strong communication and customer service skills.
  • Ability to read and interpret documents such as purchase order documents and procedure manuals.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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